Our policy lasts 7 days after receipt of merchandise. If 7 days have gone by since you received your item(s), unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, YOU MUST FIRST CONTACT US AND REQUEST AN RMA NUMBER. ANY PACKAGE SENT TO US WITHOUT A CLEARLY LEGIBLE RMA NUMBER ON THE OUTSIDE OF THE PACKAGE WILL NOT BE ACCEPTED AND RETURNED. THERE ARE ABSOLUTELY NO EXCEPTIONS TO THIS RULE!
Furthermore, the item must be unused and in the same condition that you received it. It must also be in the original packaging if such was provided. We are a wholesale business, and the only way we can stay in business and provide the lowest possible prices it to maintain these strict return policies.
Several types of goods are exempt from being returned. In particular, any item that has been altered in any way. Examples of such would include a ring that has been engraved, or a bracelet or chain that has been cut to fit. We also do not accept returns on products that have been made unsanitary, or used in intimate ways.
Additional non-returnable items:
Gift cards, Discount Coupons.
To complete your return, we require a copy of the original receipt/invoice.
There are certain situations where only partial refunds are granted (if applicable).
For example, any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Your credit card statement may not reflect the return until the your next statement, or possibly even the one after that.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank or credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately promotional and sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the exact same item, please first send us an email at email@example.com to request an RMA number. Absolutely no returns of any type are accepted without an RMA number. Once you have an RMA number, please send your item to:
You can contact us via email, text, or traditional phone call. Our normal business hours are 10AM-5PM from Mondays to Fridays, EST. If you email or text, we will get back to you as soon as possible. If you call us, please call during our normal hours of operation or leave a message and we will call you back.
Call/Text/Whatsapp: +1 (678) 313-2812
Sign up to get the latest on sales, new releases and more …
© 2019 925Express. 925Express All Rights Reserved